Need Martide Support? Here's How to Get It

Need Martide Support? Here's How to Get It

Eve Jones

Whether you’re a shipowner, ship manager or manning agent using Martide’s platform to recruit for your vacant seafarer jobs, or you’re a seaman who searches for the latest vacancies using our maritime crewing board, our goal is to make life as easy as possible for you.

We’ve designed our platform, website and mobile app to be as user friendly as it can be but we’ve also made it easy to find answers if you do have any issues or questions.

How you can get support from Martide

Of course, we’re always happy to hear from you and you can find our contact details on our website if you need to email us. But you can also get in touch with us quickly and easily in a number of other different ways.

Support on social media for shipowners, manning agents and seafarers

For example, you could send us a direct message through one of our social media accounts. We try and respond as quickly as possible through Facebook - both to comments and in Messenger. We’re available too through Twitter DMs - or Direct Messages - as well as on LinkedIn.

Why not follow and like us on any or all of those websites so that it’s easy to get in touch when you need us!?
Graffiti sprayed on corrugated iron fence saying All We Need is Likes

One thing we will just say is that although we do respond to all messages and comments on any social media site as quickly as we can, please bear in mind that we might not be in the same time zone as you, so please do allow for that!

Martide’s dedicated support website

Did you know that we’ve also created a dedicated website that offers support and guidance to anyone who uses the Martide platform?

It doesn’t matter whether you’re a shipping company, a manning agent, or a seaman using our job vacancy crewing board, this site has been designed to help you navigate your way through every part of our website and app.

For example, if you’re a shipowner or ship manager and you’ve come a little unstuck while you’re creating a new opening for one of your vacant seafarer jobs, you could take a look at the page called How to Create a Job Vacancy.

Read more: 5 Things to do Once You've Created a Martide Account

Maybe you’re a manning agent who wants to check up on what stage your candidates are at during the maritime recruitment process - but you’ve forgotten how. The How to Track Candidates page should solve that particular problem!

hand doing a thumbs up gesture in front of green leaves and plants

Or maybe you’re a chief engineer, deck cadet or one of the other seafarer ranks who uses Martide to find contracts and stay in touch with potential employers and manning agents. You want to line up your next contract - but you want to make 100% sure you’re doing everything correctly.

That’s not a problem.

Just check out the How to Find and Apply for Jobs page and it will all be plain sailing (pun very much intended!) within a minute or two.

The Suggest a Feature function

As we said at the start of this blog post, we genuinely do love to hear from you which is why we’ve also created the Suggest a Feature function on our website.

This is available for employers and manning agents and when clicked on will open up an email so you can get in touch with us and send us your thoughts.

light bulb in the middle of a chalk think bubble on a chalkboard

This means that if something’s not working as well as you think it should, or if you can think of a way to improve a function you can let us know, quickly and easily.

In fact - and this is a true story - a manning agent contacted us very recently as they were having trouble locating a certain feature regarding adding new vessels to our system. We explained how to do just that. And we also updated our support website to include the instructions. We really do listen to your feedback!

And the Suggest a Feature function doesn’t have to be about problems: you could really take it at face value and tell us about a feature that you think would make Martide work better for you.

We’ll carefully consider all suggestions and if it’s something we can implement and that we agree will make everyone’s life easier, you might just see your idea come to life next time you log on! It’s been done before and we’re sure it will be done again!

card saying thanks with a pen next to it lying on a wooden surface

Talk to Martide - we’re listening

We know that it’s our shipowners, ship managers, manning agents and seamen who really matter. We designed and built our recruitment and crew management platform, and our seafarer jobs crewing board for you.

If you ever need any help or advice - no matter how big or small your problem is - please do get in touch with us.

Meanwhile, seafarers might like to make life even easier for themselves by downloading our mobile app. It’s completely free and makes looking for jobs and lining up your next contract faster than ever before.

You can browse our crewing board and stay in touch with employers and recruiters no matter where in the world you are, all from the convenience of your smartphone.

Get the app now - as soon as you’ve finished reading this blog post! - from Google Play if you’re an Android phone user, and from the Apple App Store for your iPhone or iPad.

hand holding smartphone showing Martide's maritime recruitment and seafarer jobs app

If you’re a manning agent, and you haven’t joined it already, you might be interested in knowing more about our Approved Partner Network. Joining will offer real value to your business as you’ll be able to pass that value on to your own clients.

And last, but not least, if you’re a shipowner or ship manager who would like to know more about how our applicant tracking system and crew management software can help you streamline your business and power your recruitment drive, get in touch with us today.

We are more than happy to schedule you in for one of our free, no strings attached demos so you can see what we’re all about.

We sincerely look forward to talking to each and every one of you soon!