Messages

Crew Managers and Manning Agents can contact each other, as well as the seafarers in Martide’s system, using our in-built messaging feature.

Log into your Martide account. Click the envelope icon at the top of the page to go to your inbox:

In your inbox you’ll see your messages and a number of icons and titles in the column on the left. 

You can archive or snooze a message by clicking the icons that appear at the top when you click on a message:

When you click on a message you will see this:

• The message you are reading is highlighted in blue.
• In the middle column is the message thread.
• Above the middle column are icons to archive, snooze or tag or the message thread. We will explain tags below.
• To the right of those icons is the message status. Click the down arrow to choose from pending, in progress or done.
• On the top right of the middle column is the user this email thread is assigned to. In our example it is Alaina Witting.
• You can see how many people are 'watching' this email thread by the number next to the eye icon.
• Below the middle column are two buttons: Add internal note and Reply. We will explain internal notes below.
• The column on the right shows the person you are messaging and you can see their info under their profile picture or icon.

How to add a tag to a message

Tags help you organize your inbox. When you have a message thread open, click the tag icon at the top of the page:

Here you can:

• Add a new tag by clicking New tag.
• Choose a tag you have already created. In our example we have 2: Employment and Job Offer.

To add a new tag:

• Type the name of your tag into the box and choose a color for it. Our new tag is called Documents Pending:

Your tag will now appear in the menu on the left:

When you add a tag to an email thread it will also appear in the email preview and at the top of the middle column:

How to add an internal note to a message thread

You can add notes and reminders to emails. The person you are sending the message to will not see the note.

Click on a message. The Add internal note button is under the message thread:

Click the button and you will see this:

When you've written your note, click Send and it will appear in the message thread:

Broadcasts

The Broadcasts feature lets crew managers (but not manning agents) send a message to multiple recipients. To read more about sending Broadcasts, please visit this page here.